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Removing Spam Comments on Etsy: A Step-by-Step Guide

Last Updated on March 21, 2024 by Richard Hall

If you’re an Etsy seller, you may have noticed a significant increase in spam comments on your product pages. Unfortunately, these comments can not only be a nuisance, but they can also harm your business by driving away genuine customers. Thankfully, there are several ways to remove spam comments on Etsy and regain control over your online store. In this blog post, we will explore some effective methods to remove spam comments, allowing you to keep your store clean, avoid customer frustration, and improve your sales. So, let’s get started!

Why Are Spam Comments a Problem on Etsy?

Before we dive into the steps to remove spam comments, let’s understand why they concern Etsy sellers. Spam comments on your product listings can harm your business in several ways:

  1. Unprofessional Appearance: Spam comments make your shop look unprofessional and can deter potential buyers.
  2. Misleading Information: Some spam comments may contain false claims or links to unrelated products, potentially confusing customers.
  3. Negative Impact on SEO: Excessive spam comments can negatively affect your search engine rankings, making it harder for customers to find your listings.
  4. Reduced Engagement: Legitimate buyers might hesitate to engage with your listings if they see spammy comments, facilitating your overall engagement.

Now that we understand the problem let’s move on to the steps to effectively remove spam comments from your Etsy shop.

Step 1: Identify Spam Comments

The first step in combating spam comments is to identify them. Spam comments typically exhibit the following characteristics:

  • Irrelevant Content: Spam comments often contain content unrelated to your product, such as advertisements or promotional material.
  • Multiple Links: They may include multiple links to external websites.
  • Generic Language: Spam comments often use generic or nonsensical language that doesn’t pertain to the item being sold.
  • Excessive Use of Keywords: Spammers might stuff their comments with keywords to boost their SEO.

Step 2: Report Spam Comments to Etsy

Etsy provides a straightforward way to report spam comments. Follow these steps:

  1. Log in to your Etsy account and navigate to the listing with the spam comment.
  2. Locate the spam comment and click the three dots (ellipsis) icon next to it.
  3. Select “Report this item to Etsy” from the dropdown menu.
  4. Follow the on-screen instructions to report the comment as spam.

Etsy’s support team will review your report and take appropriate action to remove the spam comment.

Step 3: Enable Comment Moderation

Consider enabling comment moderation on your Etsy listings to prevent future spam comments. This way, you can review and approve comments before they appear on your product pages. Here’s how to do it:

  1. Log in to your Etsy account.
  2. Go to “Shop Manager”.
  3. Select “Listings” from the left-hand menu.
  4. Click on the listing where you want to enable comment moderation.
  5. Scroll down to the “Comments” section and check the box that says “Moderate Comments”.
  6. Save your changes.

With comment moderation enabled you have greater control over what appears on your listings.

Step 4: Use Filters and Keywords

Etsy also allows you to filter comments based on certain keywords. This can help you automatically catch and remove spam comments that contain specific words or phrases. Follow these steps:

  1. Log in to your Etsy account.
  2. Go to “Shop Manager”.
  3. Select “Settings” from the left-hand menu.
  4. Click on “Options”.
  5. Scroll down to the “Comments” section.
  6. Under “Block Comments that contain,” enter specific spam-related keywords.
  7. Save your changes.

Etsy will automatically filter out comments that match the keywords you’ve specified, reducing the likelihood of spam appearing on your listings.

Step 5: Engage with Your Community

One of the most effective ways to combat spam is to build an engaged and active community of buyers and sellers. Encourage genuine conversations on your listings by responding to comments, thanking customers for feedback, and fostering a positive atmosphere. When your listings are filled with meaningful interactions, spam comments will stand out more clearly and can be reported and removed promptly.

Step 6: Stay Informed About Etsy’s Policies

Etsy regularly updates its policies and guidelines. It’s crucial to stay informed about these changes, especially regarding spam comments. Understanding Etsy’s policies enables you to identify and report spammy content more effectively.

For the latest information on Etsy’s policies regarding comments and spam, visit the Etsy Community Guidelines.


Removing spam comments on Etsy is necessary to maintain a professional and trustworthy online shop. By following the steps outlined in this guide, you can effectively combat spam, improve the quality of your listings, and create a better shopping experience for your customers.

Remember to report spam comments promptly, enable comment moderation, use filters and keywords, engage with your community, and stay informed about Etsy’s policies. By taking these steps, you’ll be well on your way to a spam-free Etsy shop that attracts genuine buyers and boosts your online presence.

Don’t let spam comments hold you back from achieving success on Etsy. Take control of your shop today and give your customers the high-quality shopping experience they deserve.

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